In the hope to answer any questions you may have, we've compiled a list of the most asked and their answers below.

• How much does delivery cost?
• Do you have a shop/warehouse I can visit?
• Is your website secure?
• What happens if an item is out of stock
• How can I return an item?
• Can I exchange my costume for another size?
• What type of payments do you accept?
• I live outside the UK, can I still buy from your site?
• How can I cancel my order?

  Delivery costs vary depending on the speed at which you require your item(s), for a full list of delivery options and costs please take a look at our delivery page. Click Here


  Yes, we have a shop situated in South Wales which displays many of our products for you to see. Customers are more than welcome to pop in and take a look.

However, our web prices are cheaper, due to the overheads of running a shop. You may also find that some lines won't be available at the shop and are only stocked at our website distribution warehouse.

Find us at: 103 Broadway, Treforest, Pontypridd CF37 1BE.


  Yes, our website uses 128bit SSL (Secure Socket Layer) encryption to capture your order details for processing. Our website does not store your credit card information at any point, adding further security to your order information. We do however, store your name, address, telephone numbers and order information to allow us to complete your delivery.

Your information will never be passed on to a third party and will only be used to tell you about our fantastic offers at The Fancy Dress Website (you may opt out of this service at any point).


  In the unlikely event that an item you have ordered is out of stock, we will endeavor to inform you as quickly as possible. Our sales team will then help to find a similar replacement item or arrange a complete refund of the out of stock item or order.


  Yes, you can find more information on returns on our returns page. Click Here


  No problem, exchanges are more than welcome, more information can be found at the bottom of our returns page. Click Here


  Our website can process a range of credit cards including: Visa, Electron, Mastercard, American Express, Maestro, Switch and Solo.


  Yes, we can send orders outside of the UK however the correct delivery option must be selected at the checkout. More information on international delivery charges can be found on our delivery page. Click Here


  Orders may be canceled up until the time of processing.

However, items already packaged and processed ready for dispatch may be subject to a 15% handling fee of the order cost.